At JacketCoat®, we strive to ensure you are completely satisfied with your winter outerwear purchase. Whether you selected one of our insulated Men’s Down Jackets & Parkas or a cozy Women’s Long Down Parkas, we want your shopping experience to be seamless.
Return Window & Eligibility
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your package was delivered, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your outerwear item must meet the following conditions:
- The item must be unworn, unwashed, and in the exact same condition that you received it.
- It must have all original brand tags, care labels, and packaging intact.
- Items must be free from scents, pet hair, dirt, makeup marks, or signs of wear.
To complete your return, we require a valid receipt, order number, or proof of purchase. Please do not send your purchase back to the manufacturer directly.
Non-Returnable Items & Exceptions
For hygiene and safety reasons, certain categories of products cannot be returned:
- Gift cards
- Final sale or clearance outerwear items
- Customized or personalized garments
There are certain situations where only partial refunds may be granted (if applicable):
- Any garment showing obvious signs of use, wear, or damage not due to our error.
- Any outerwear item missing original tags, buttons, or detachable hood parts.
- Any item returned more than 30 days after delivery without prior authorization.
Refund Process
Once your returned coat or jacket is received and thoroughly inspected, we will send you an email notification confirming receipt. We will also inform you whether your refund request has been approved or rejected based on item condition.
If approved, your refund will be processed promptly. A credit will automatically be applied to your original credit card or payment method within 5 to 10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Re-check your bank account or payment provider balance.
- Contact your credit card company; it may take some processing time before the refund is officially posted.
- Contact your bank. Processing delays are common prior to posting transactions.
If you have completed all these steps and still have not received your refund, please get in touch with our customer support team via our Contact Us page.
Sale & Promotional Items
Only regular-priced items from our collections—such as Men’s Leather Jackets, Men’s Heavyweight Down Parkas, or Women’s Cropped Puffer Jackets—may be refunded. Clearance or final sale items cannot be refunded unless defective.
Exchanges & Sizing Assistance
We replace items if they are defective, damaged upon arrival, or if you require a different size in our Women’s Down Jackets & Parkas, Men’s Puffer Jackets & Short Down Coats, or Men’s Wool Coats.
To avoid sizing mismatches before ordering, we recommend reviewing our fit tips in the Outerwear Guides. If you need a size exchange, reach out to us at [email protected] to obtain return instructions.
Shipping Returns
To return your outerwear product, please post your package to our return center address:
JacketCoat® Return Center
[Insert Physical Address Here, e.g., 123 Outerwear Way, Suite 100, City, State, Zip Code]
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping fee (if applicable) will be excluded from your refund.
Depending on your location, the transit time for your exchanged product (e.g., Men’s Down Vests or Women’s Down Vests) to reach you may vary.
Because premium winter coats are high-value items, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned parcels.
Need Assistance?
Have additional questions regarding warranties, terms, or privacy? Please check our FAQ page or learn more about us on our About us page. You can also view our Privacy Policy for information on how your data is protected.
For immediate support regarding returns and refunds, feel free to contact our customer service team at [email protected].